Why ChestShield and not a standard compression top?
There are a number of reasons we think our ChestShield product has the edge over conventional standard men’s base layer and compression tops:
- the ChestShield is primarily men’s base layer, compression top to stop nipple rub and so is designed for a male body shape
- the ChestShield has been designed, and tested, to be unseen under running vests and sports tops
- the ChestShield is made from a moisture wicking fabric and is slightly thicker than normal compression tops, hence giving greater protection against t-shirt/vest friction whilst exercising
- the ChestShield is in the design of a men’s crop top which means whilst exercising the rest of your torso stays cool, preventing you from over-heating
- the ChestShield offers great support for the chest area, as well as protection against nipple rub
Ordering
What methods of payment do you accept?
Online we accept Visa, MasterCard, Delta/Connect, Maestro and PayPal. We do not accept cheques.
Do you sell gift vouchers?
Not at this time but this is something we will be doing in the future. Watch this space…!
What can I do if something is wrong with my order?
If there is a problem with your order, please email our Customer Care Team at customercare@chestshield.com
Delivery
What is the charge for postage and packaging?
Standard delivery on orders throughout the UK are free of charge.
How long will I have to wait to receive my order?
Orders that are made before 2pm will dispatched that day. Orders made after this time will be dispatched next day Monday – Friday.
Do you offer next day delivery?
Unfortunately we do not offer next day delivery at this time.
Returns
What is your Return Policy?
A full refund will be made on any full price or sale items returned to us in perfect condition, within 28 days of receipt of order, with proof of purchase.
Refunds will be credited to the original card that was used for purchase.
What is your return address?
The return address is:
ChestShield
2 Millbank Close
Farnham
Surrey
GU9 9FQ
Do I have to pay for my returns?
Yes. All returns would be at your expense. However we are looking at the possibility of a free returns policy in the future.
Can I exchange an item?
Yes. On return of your original purchased item (see returns policy) we will post out a replacement item free of charge.
How will I know you have refunded me?
Once we have received your returned item we will credit the card used to pay for the order and send you a confirmation email. Please allow at least 2-3 working days for the refund to appear in your account. Please note that depending on your bank this may take up to 10 days.
Fit & Sizes
Do you have a size guide?
Yes, find our full size guide here.
Product Information
Do you have washing guidelines?
All of our ChestShields have washing guidelines attached to them. We recommend washing our products at 30 degrees celsius. Please do NOT wash our technical fabrics with fabric conditioner as it clogs up the pores and stops the fabric from wicking the sweat away from your skin.
Privacy
Why do you need my email address and mobile number?
We would like to be able to contact you if there is a problem with your order.
Discounts & Promotions
How do I use an offer/discount code?
To use a valid promotional/discount code, please enter it into the promotional code box in the checkout page and click on apply.
Why doesn’t my offer code work?
It is most likely that your offer code is not working because it has either expired or it is not a valid discount code. Many of our offer codes are single use only and will not be valid for a second use.
My team needs some gear, can you help?
We offer a 30% discount on bulk orders from sports teams. Please get in touch with our Customer Care Team email customercare@chestshield.com
General Information
What is the address of the ChestShield support office?
ChestShield
2 Millbank Close
Farnham
Surrey
GU9 9FQ
How do I contact ChestShield?
Our Customer Care team are always here to help, please e-mail customercare@chestshield.com or call us on between 9am – 4.30pm weekdays, (GMT).
Letters can be sent to:
ChestShield
2 Millbank Close
Farnham
Surrey
GU9 9FQ
How do I make a complaint?
For any reason you are dissatisfied with the service you have received, please contact us by emailing us on customercare@chestshield.com
I want to stock ChestShield products in my shop/store. How is this done?
We would be happy to speak to you regarding stocking and selling our products in your shop/store. Please contact us by emailing us on customercare@chestshield.com to discuss your requirements on our men’s base layer, compression top.